Returns Policy

From the date of shipment, you have 30 days to evaluate your purchase. Provided it has not been damaged, used or worn (other than to try on for size) and no labels have been removed, you may return it in its original packaging for a full refund, or exchange at your discretion.

This applies to all goods EXCEPT those made-to-order (e.g. most tartan products and including cut fabrics) which will be refunded or exchanged only if defective or not conforming to details explicitly advertised on our site. Made-to-order items include most goods available in a large range of materials (e.g. tartans). This does not affect your legal rights.

Please note that we will refund our original shipping charges or the costs of your return (e.g. postage or re-import duties) only if the goods are in some way faulty. For other returns you will be responsible for all return costs, including any re-importation duties or other taxes.

We can only refund to the same credit card used for purchase; if this has expired, refunds may be by bank transfer or cheque in GBP only.

And note that all transactions are in UK Pounds Sterling. (Other currencies optionally displayed whilst shopping are approximate and advisory only.) Refunds will be as originally charged in UK pounds. But currency rates may have gone up or down in the meantime. So the sum refunded to your card in a foreign currency may be greater or lesser than that originally deducted, in line with exchange rate movements since. This is entirely beyond our control.

Important: if you do wish to return an item, please contact us to make arrangements before sending it.

Privacy Policy

Kilts Wi Hae promises to respect your privacy! We will never send you unsolicited ‘junk’ email, or share your data with anyone else who might. If you have any concerns at all please contact us and we will address them quickly and seriously.

Privacy Statement

Kilts Wi Hae is committed to protecting your privacy. We promise to keep all the information that you share with us confidential. We only collect personal information from customers in order to process billing, fulfil orders and provide a personal and customised shopping experience. We do not share your information with any outside parties.

Privacy Policy Changes

If we modify this policy, we will post a notice on our Web site.

Updating Personal Information

If the personal information we’ve gathered from you changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us.

  • To request a change or removal of your personal information when you have an account registered on this web site you may amend your own details via the Your Account button in the menu bar.
  • To amend your details at our head office, send e-mail to info@kiltswihae.co.uk

Kilts Wi Hae complies fully with European Data Protection law which requires “Member States to protect the fundamental rights and freedoms of natural persons, in particular their right to privacy with respect to the processing of personal data”, as implemented by the UK parliament in the 1998 Data Protection Act (DPA).  Kilts Wi Hae complies with European principles of data protection.

Kilts Wi Hae is the owner of the information collected on Kilts Wi Hae's site. We will not sell, share, or rent this information to others.

In order to use some facilities on this website, a user must first complete a registration process. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.

We request information from the user on our order forms. Here a user must provide contact information (like name and shipping address).

This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user. This information may be stored and used for the use of customer service representatives providing users with the service they require.

We use outside shipping companies to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

This web site contains links to other sites. Please be aware that Kilts Wi Hae is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Kilt Wi Hae.

Newsletter

If a user wishes to subscribe to our newsletters, we ask for contact information such as name and email address.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line by our practices as well as UK and European law. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ’surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, in a locked and alarmed area. If you have any questions about the security at our website, you can send an email to info@kiltswihae.co.uk. However, we reserve the right not to reveal detailed information about our security measures, since this might itself compromise our security.

Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present these as optional types of communications.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. We will use information in accordnce with the privacy policy and data protection laws of the UK and EU.